Refund and Returns Policy
Thank you for shopping at Creative Accessories. We want you to be completely satisfied with your purchase. If you are not satisfied with your purchase, we’re here to help. Please read our Refund and Returns Policy below.
- Returns
Eligibility for Returns:
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
You must have the receipt or proof of purchase.
Certain types of items cannot be returned, such as [mention any non-returnable items, e.g., perishable goods, custom products, personal care items].
Return Period:
You have [Insert Number] days from the date of receipt to return your item(s). After this period, we cannot offer a refund or exchange.
How to Initiate a Return:
To initiate a return, please contact our customer service team at [Insert Email Address] with your order number and reason for return.
Once your return is approved, we will provide you with instructions on how to return your item.
- Refunds
Refund Process:
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [Insert Number] days.
Late or Missing Refunds:
If you haven’t received your refund within the stated period, please first check your bank account again.
Then, contact your credit card company; it may take some time before your refund is officially posted.
If you’ve done all of this and still have not received your refund, please contact us at [Insert Email Address].
Non-Refundable Items:
Sale items or items purchased with a discount may not be eligible for a refund.
Gift cards and [mention any other non-refundable items] are non-refundable.
- Exchanges
Eligibility for Exchanges:
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [Insert Email Address] with details of the issue.
Exchange Process:
If approved, we will send you instructions on how to return the defective item. Upon receiving the returned item, we will ship the replacement product to you.
- Shipping
Return Shipping Costs:
You will be responsible for paying your own shipping costs for returning your item unless the return is due to an error on our part (e.g., you received a damaged or incorrect item).
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Return Shipping Instructions:
Ensure that the item is securely packaged to avoid damage during transit.
We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.